Privacy Policy
Effective July 14, 2024
Welcome
Friendzone is built around real-world connection, and privacy is an important part of making that possible. We understand that applying to or participating in a private membership community requires trust, discretion, and transparency around how your information is handled.
Whether you are applying for membership, attending events, matching with other members, or simply exploring the Service, we are committed to protecting your information and giving you meaningful control over your privacy and experience within Friendzone.
This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have regarding your information.
1. Introduction
The company responsible for your data is:
Friendzone Match Inc.
230 King St E
Toronto, ON M5A 1K5
Canada
Friendzone Match Inc. (“Friendzone,” the “Company,” “we,” “us,” or “our”) operates the Friendzone mobile application, website, memberships, events, communications, and related services (collectively, the “Service”).
This Privacy Policy explains what information we collect, how we use it, how we share it, how long we keep it, and the choices and rights you may have regarding your information.
By accessing or using the Service, submitting an application, creating an account, purchasing a membership, RSVPing to or attending an event, or otherwise interacting with Friendzone, you acknowledge that you have read and understood this Privacy Policy.
We may update this Privacy Policy from time to time. When we do, we will update the Effective Date above. Your continued use of the Service after changes become effective constitutes your acknowledgment of the updated Privacy Policy.
2. Information We Collect
It goes without saying, we can’t help facilitate meaningful connection, events, and experiences without you providing some information about yourself, like basic profile details, preferences, and the types of people you’d like to meet. Using the Service also generates information related to activity, memberships, events, communications, and device usage. Additionally, we may receive information from third parties, such as social platforms, payment providers, event vendors, analytics providers, or other users.
2a. Information You Provide
Data
Details
Account Data
Information used to create and manage your account and membership, such as your name, phone number, email address, date of birth, city, referral information, and account credentials.
Profile Data
Additional details to improve your matchmaking experience such as gender, interests, preferences, and location. This may include sensitive data such as details about sexual orientation, sexual life, health, racial or ethnic origins, religious beliefs, or political affiliations if provided.
Social Verification Data
Information connected to social verification or community trust features, such as Instagram or LinkedIn details you choose to provide or connect.
Event Data
Information related to RSVPs, tickets, attendance, guest participation, event preferences, feedback, check-ins, and participation in Friendzone events or experiences.
Messages & Communications
Content of messages, chats, support inquiries, reports, feedback, survey responses, or other communications sent through or to the Service.
Purchase Data
Information related to memberships, subscriptions, tickets, or purchases, including transaction date, purchase type, pricing, currency, and payment status. Payment processing may be handled by third-party providers.
Marketing, Survey & Research Data
Information you provide when participating in surveys, focus groups, promotions, contests, feedback requests, beta testing, or market research initiatives.
Customer Support & Safety Data
Information collected when you contact us, submit reports, appeal moderation decisions, participate in investigations, or otherwise communicate with our support or safety teams.
Third-Party & Referral Data
Information received from third parties or other users, such as referrals, invitations, guest information, reports, social verification details, or publicly available information where permitted by law.
2b. Information Collected Automatically
Data
Details
Usage Data
Information about how you use the Service, including login activity, matches, interactions, event participation, features used, actions taken, pages viewed, communications metadata, referrals, and engagement with content or notifications.
Technical Data
Information about the devices and systems you use to access the Service, including IP address, device identifiers, operating system, browser type, app version, crash reports, diagnostics, network information, advertising identifiers, and device settings.
2c. Information Collected With Your Permission
Data
Details
Geolocation Data
If you grant us permission, we can collect your geolocation (latitude and longitude) from your device. This is necessary to support matching, events, recommendations, location-based features, safety features, and other functionality. You can disable location access through your device settings, though some features may not function properly.
Contacts Data
If you grant permission, we may access your contacts to help identify mutual connections, referrals, invitations, or social proximity within the Friendzone community.
Photos, Camera & Media Data
If you grant permission, we may access your photos, camera, or media files so you can upload profile photos, submit content, verify identity, or use related Service features.
Identity Verification Data
You may voluntarily provide a government-issued ID or similar verification information to help us confirm identity, age, authenticity, safety, or account integrity.
3. How We Use Information
We use information to operate, improve, protect, and personalize the Service, including to:
Review applications and manage the waitlist.
Verify identity, eligibility, age, and application information.
Create, maintain, and manage accounts and memberships.
Provide matching, recommendations, profile features, and communication features.
Organize, manage, facilitate, and improve events and experiences.
Process purchases, subscriptions, tickets, and related transactions.
Send application updates, membership updates, event alerts, confirmations, reminders, notifications, and support messages.
Respond to questions, requests, reports, complaints, and support inquiries.
Monitor, investigate, prevent, and address unsafe, inappropriate, fraudulent, deceptive, abusive, or unlawful activity.
Enforce our Terms of Use, Community Guidelines, and other policies.
Improve existing features and develop new ones.
Conduct analytics, research, testing, troubleshooting, and performance monitoring.
Maintain security, prevent misuse, and protect the rights, safety, and trust of Friendzone, our members, and others.
Comply with legal obligations and respond to lawful requests.
4. How We Share Information
We do not sell your personal information.
We may share information in the following circumstances:
With Other Members
Certain profile information, photos, answers, preferences, event-related information, or communications may be visible to other members depending on your settings, membership status, event participation, and use of the Service.
With Service Providers
We may share information with vendors and service providers who help us operate the Service, including hosting, analytics, security, payment processing, app infrastructure, customer support, email, SMS, push notifications, identity verification, event operations, and other business functions.
With Payment and Platform Providers
Purchases made through third-party platforms, such as Apple, are subject to those providers’ terms and privacy practices.
With Event Partners and Vendors
Where needed to operate or manage an event, we may share limited information with venues, hosts, vendors, contractors, or service providers involved in the event.
For Safety, Legal, and Compliance Reasons
We may disclose information if we believe it is necessary to comply with law, legal process, government requests, enforce our Terms, investigate misconduct, prevent fraud or safety risks, protect rights or property, or protect the safety of Friendzone, our users, or others.
In Business Transfers
If Friendzone is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, your information may be transferred as part of that transaction.
With Your Consent or Direction
We may share information when you ask us to, consent to it, or direct us to do so.
Aggregated or De-Identified Information
We may use and share aggregated, anonymized, or de-identified information that cannot reasonably identify you for analytics, research, business, marketing, investor, or operational purposes.
5. Information Other Users May See
Friendzone is a membership community, so certain information may be visible to other members or attendees.
Depending on your use of the Service, other members may be able to see information such as:
Your first name.
Your age or age range.
Your photos.
Your city or general location.
Your profile details.
Your answers or compatibility information.
Your event participation where applicable.
Messages or content you send to them.
Waitlisted or non-accepted applicants should not be able to view member profiles unless they are granted access to features where such visibility is expressly enabled.
You should use care when sharing personal information, contact information, social media details, photos, messages, or other content with other users.
6. Communications and Notifications
By using the Service, submitting an application, creating an account, purchasing a membership, RSVPing to an event, or providing your contact information, you agree that we may contact you by email, SMS, text message, push notification, in-app message, or other electronic means.
These communications may include:
Application updates.
Waitlist or acceptance updates.
Membership updates.
Event invitations, reminders, changes, or confirmations.
Account and security messages.
Match or message notifications.
Product updates.
Promotional messages, where permitted by law.
You can manage certain communications through your device settings, app settings, unsubscribe links, or by contacting us. Some service-related messages are necessary and cannot be fully disabled while you use the Service.
7. Cookies and Similar Technologies
We may use cookies, pixels, SDKs, local storage, device identifiers, and similar technologies to:
Authenticate users.
Remember preferences.
Improve performance.
Understand usage.
Measure marketing effectiveness.
Detect fraud or misuse.
Improve the Service.
Some browsers or devices offer “Do Not Track” settings. Because there is no uniform industry standard for responding to these signals, we may not respond to them.
8. Third-Party Services
The Service may include links to or integrations with third-party services, including social platforms, payment processors, app stores, analytics providers, communication tools, websites, venues, or event vendors.
Those third parties may collect information directly from you and process it according to their own privacy policies. We are not responsible for the privacy practices, content, security, or actions of third-party services.
9. How Long We Keep Information
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to operate the Service, maintain accounts, support safety, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and protect the Friendzone community.
If you delete your account, we will delete or anonymize your personal information within a reasonable period, except where we need to retain information for legal, safety, security, fraud prevention, accounting, tax, dispute resolution, operational, or legitimate business purposes.
To protect the safety and integrity of the community, we may retain certain account, moderation, safety, transaction, or event-related information after account deletion where permitted by law.
We cannot guarantee that all information will be deleted within a specific timeframe due to technical, backup, legal, or operational constraints.
10. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect your information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no system, app, website, network, or method of transmission is completely secure. We cannot guarantee that your information, messages, communications, or content will always remain secure.
If you believe your account or information may no longer be secure, please contact us immediately at hello@friendzone.co.
11. International Transfers
Friendzone is based in Canada, but we may use service providers or infrastructure located in other countries, including the United States.
Your information may be transferred to, stored in, or processed in countries outside your province, state, or country of residence. These countries may have privacy laws that differ from those in your jurisdiction.
Where required by applicable law, we use appropriate safeguards to protect personal information transferred internationally.
12. Your Choices and Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Delete your personal information.
Withdraw consent where processing is based on consent.
Object to or restrict certain processing.
Request a copy of your personal information.
Opt out of certain marketing communications.
Lodge a complaint with a privacy or data protection authority.
You can update certain account information directly in the Service. You can also manage device permissions, such as location, contacts, photos, camera, and notifications, through your device settings.
To exercise privacy rights or submit a request, contact us at hello@friendzone.co.
For security, we may need to verify your identity before responding. We may decline or limit requests where permitted by law, including where a request would affect another person’s privacy, interfere with safety or legal obligations, reveal confidential business information, or prevent us from providing the Service.
We are committed to complying with applicable privacy laws and regulations in the regions where we operate. Below is an overview of the key privacy regulations we adhere to:
12a. United States: California Consumer Privacy Act (CCPA)
For users located in California, USA, we comply with the California Consumer Privacy Act (CCPA). This law provides California residents with specific rights regarding their personal information.
Your Rights under CCPA:
Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell (if applicable).
Right to Delete: You can request that we delete any personal information we have collected about you, subject to certain exceptions.
Right to Opt-Out of Sale: If we sell personal information, you have the right to opt-out of the sale of your personal information.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
12b. Canada: Personal Information Protection and Electronic Documents Act (PIPEDA)
For users located in Canada, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). This law governs how we collect, use, and disclose personal information in the course of our commercial activities.
Your Rights under PIPEDA:
Right to Access: You can request access to the personal information we hold about you.
Right to Correction: You can request that we correct any inaccuracies in your personal information.
Right to Withdraw Consent: You can withdraw your consent to the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions.
12c. International Compliance: General Data Protection Regulation (GDPR)
While our primary operations are in Canada and the USA, we recognize that some users may access our services from the European Union. For these users, we comply with the General Data Protection Regulation (GDPR).
Your Rights under GDPR:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccuracies in your personal data.
Right to Erasure (Right to Be Forgotten): You can request that we delete your personal data under certain circumstances.
Right to Restrict Processing: You can request that we limit the processing of your personal data under certain conditions.
Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and have it transferred to another data controller where technically feasible.
Right to Object: You can object to the processing of your personal data under certain conditions, such as for direct marketing purposes.
Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw your consent at any time.
Additional Notes:
Region-Specific Compliance: We are committed to following all relevant local laws and regulations that may apply to users in specific regions beyond those mentioned above. If you are located in a jurisdiction not explicitly covered here, please reach out to us to learn more about how we comply with your local privacy laws.
Jurisdiction-Specific Requests: For users in different regions, if you believe your rights under local laws are not adequately addressed, please contact us so we can address your concerns appropriately.
13. Children's Privacy
The Service is only intended for people who are 18 years of age or older.
We do not knowingly collect, maintain, or use personal information from anyone under 18. If we become aware that we have collected information from a person under 18, we will take steps to delete it.
If you believe we may have information from or about someone under 18, please contact us at hello@friendzone.co.
14. No Rights of Third Parties
This Privacy Policy does not create rights enforceable by third parties and does not require disclosure of information relating to any other user of the Service.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Your continued use of the Service after an updated Privacy Policy becomes effective means you acknowledge the updated Privacy Policy.
16. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Friendzone Match Inc.
230 King St E
Toronto, ON, M5A 1K5, Canada
hello@friendzone.co
We are committed to addressing any privacy-related concerns you may have and will work to resolve them in a timely and satisfactory manner.
Privacy Policy
Effective July 14, 2024
Welcome
Friendzone is built around real-world connection, and privacy is an important part of making that possible. We understand that applying to or participating in a private membership community requires trust, discretion, and transparency around how your information is handled.
Whether you are applying for membership, attending events, matching with other members, or simply exploring the Service, we are committed to protecting your information and giving you meaningful control over your privacy and experience within Friendzone.
This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have regarding your information.
1. Introduction
The company responsible for your data is:
Friendzone Match Inc.
230 King St E
Toronto, ON M5A 1K5
Canada
Friendzone Match Inc. (“Friendzone,” the “Company,” “we,” “us,” or “our”) operates the Friendzone mobile application, website, memberships, events, communications, and related services (collectively, the “Service”).
This Privacy Policy explains what information we collect, how we use it, how we share it, how long we keep it, and the choices and rights you may have regarding your information.
By accessing or using the Service, submitting an application, creating an account, purchasing a membership, RSVPing to or attending an event, or otherwise interacting with Friendzone, you acknowledge that you have read and understood this Privacy Policy.
We may update this Privacy Policy from time to time. When we do, we will update the Effective Date above. Your continued use of the Service after changes become effective constitutes your acknowledgment of the updated Privacy Policy.
2. Information We Collect
It goes without saying, we can’t help facilitate meaningful connection, events, and experiences without you providing some information about yourself, like basic profile details, preferences, and the types of people you’d like to meet. Using the Service also generates information related to activity, memberships, events, communications, and device usage. Additionally, we may receive information from third parties, such as social platforms, payment providers, event vendors, analytics providers, or other users.
2a. Information You Provide
Data
Details
Account Data
Information used to create and manage your account and membership, such as your name, phone number, email address, date of birth, city, referral information, and account credentials.
Profile Data
Additional details to improve your matchmaking experience such as gender, interests, preferences, and location. This may include sensitive data such as details about sexual orientation, sexual life, health, racial or ethnic origins, religious beliefs, or political affiliations if provided.
Social Verification Data
Information connected to social verification or community trust features, such as Instagram or LinkedIn details you choose to provide or connect.
Event Data
Information related to RSVPs, tickets, attendance, guest participation, event preferences, feedback, check-ins, and participation in Friendzone events or experiences.
Messages & Communications
Content of messages, chats, support inquiries, reports, feedback, survey responses, or other communications sent through or to the Service.
Purchase Data
Information related to memberships, subscriptions, tickets, or purchases, including transaction date, purchase type, pricing, currency, and payment status. Payment processing may be handled by third-party providers.
Marketing, Survey & Research Data
Information you provide when participating in surveys, focus groups, promotions, contests, feedback requests, beta testing, or market research initiatives.
Customer Support & Safety Data
Information collected when you contact us, submit reports, appeal moderation decisions, participate in investigations, or otherwise communicate with our support or safety teams.
Third-Party & Referral Data
Information received from third parties or other users, such as referrals, invitations, guest information, reports, social verification details, or publicly available information where permitted by law.
2b. Information Collected Automatically
Data
Details
Usage Data
Information about how you use the Service, including login activity, matches, interactions, event participation, features used, actions taken, pages viewed, communications metadata, referrals, and engagement with content or notifications.
Technical Data
Information about the devices and systems you use to access the Service, including IP address, device identifiers, operating system, browser type, app version, crash reports, diagnostics, network information, advertising identifiers, and device settings.
2c. Information Collected With Your Permission
Data
Details
Geolocation Data
If you grant us permission, we can collect your geolocation (latitude and longitude) from your device. This is necessary to support matching, events, recommendations, location-based features, safety features, and other functionality. You can disable location access through your device settings, though some features may not function properly.
Contacts Data
If you grant permission, we may access your contacts to help identify mutual connections, referrals, invitations, or social proximity within the Friendzone community.
Photos, Camera & Media Data
If you grant permission, we may access your photos, camera, or media files so you can upload profile photos, submit content, verify identity, or use related Service features.
Identity Verification Data
You may voluntarily provide a government-issued ID or similar verification information to help us confirm identity, age, authenticity, safety, or account integrity.
3. How We Use Information
We use information to operate, improve, protect, and personalize the Service, including to:
Review applications and manage the waitlist.
Verify identity, eligibility, age, and application information.
Create, maintain, and manage accounts and memberships.
Provide matching, recommendations, profile features, and communication features.
Organize, manage, facilitate, and improve events and experiences.
Process purchases, subscriptions, tickets, and related transactions.
Send application updates, membership updates, event alerts, confirmations, reminders, notifications, and support messages.
Respond to questions, requests, reports, complaints, and support inquiries.
Monitor, investigate, prevent, and address unsafe, inappropriate, fraudulent, deceptive, abusive, or unlawful activity.
Enforce our Terms of Use, Community Guidelines, and other policies.
Improve existing features and develop new ones.
Conduct analytics, research, testing, troubleshooting, and performance monitoring.
Maintain security, prevent misuse, and protect the rights, safety, and trust of Friendzone, our members, and others.
Comply with legal obligations and respond to lawful requests.
4. How We Share Information
We do not sell your personal information.
We may share information in the following circumstances:
With Other Members
Certain profile information, photos, answers, preferences, event-related information, or communications may be visible to other members depending on your settings, membership status, event participation, and use of the Service.
With Service Providers
We may share information with vendors and service providers who help us operate the Service, including hosting, analytics, security, payment processing, app infrastructure, customer support, email, SMS, push notifications, identity verification, event operations, and other business functions.
With Payment and Platform Providers
Purchases made through third-party platforms, such as Apple, are subject to those providers’ terms and privacy practices.
With Event Partners and Vendors
Where needed to operate or manage an event, we may share limited information with venues, hosts, vendors, contractors, or service providers involved in the event.
For Safety, Legal, and Compliance Reasons
We may disclose information if we believe it is necessary to comply with law, legal process, government requests, enforce our Terms, investigate misconduct, prevent fraud or safety risks, protect rights or property, or protect the safety of Friendzone, our users, or others.
In Business Transfers
If Friendzone is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, your information may be transferred as part of that transaction.
With Your Consent or Direction
We may share information when you ask us to, consent to it, or direct us to do so.
Aggregated or De-Identified Information
We may use and share aggregated, anonymized, or de-identified information that cannot reasonably identify you for analytics, research, business, marketing, investor, or operational purposes.
5. Information Other Users May See
Friendzone is a membership community, so certain information may be visible to other members or attendees.
Depending on your use of the Service, other members may be able to see information such as:
Your first name.
Your age or age range.
Your photos.
Your city or general location.
Your profile details.
Your answers or compatibility information.
Your event participation where applicable.
Messages or content you send to them.
Waitlisted or non-accepted applicants should not be able to view member profiles unless they are granted access to features where such visibility is expressly enabled.
You should use care when sharing personal information, contact information, social media details, photos, messages, or other content with other users.
6. Communications and Notifications
By using the Service, submitting an application, creating an account, purchasing a membership, RSVPing to an event, or providing your contact information, you agree that we may contact you by email, SMS, text message, push notification, in-app message, or other electronic means.
These communications may include:
Application updates.
Waitlist or acceptance updates.
Membership updates.
Event invitations, reminders, changes, or confirmations.
Account and security messages.
Match or message notifications.
Product updates.
Promotional messages, where permitted by law.
You can manage certain communications through your device settings, app settings, unsubscribe links, or by contacting us. Some service-related messages are necessary and cannot be fully disabled while you use the Service.
7. Cookies and Similar Technologies
We may use cookies, pixels, SDKs, local storage, device identifiers, and similar technologies to:
Authenticate users.
Remember preferences.
Improve performance.
Understand usage.
Measure marketing effectiveness.
Detect fraud or misuse.
Improve the Service.
Some browsers or devices offer “Do Not Track” settings. Because there is no uniform industry standard for responding to these signals, we may not respond to them.
8. Third-Party Services
The Service may include links to or integrations with third-party services, including social platforms, payment processors, app stores, analytics providers, communication tools, websites, venues, or event vendors.
Those third parties may collect information directly from you and process it according to their own privacy policies. We are not responsible for the privacy practices, content, security, or actions of third-party services.
9. How Long We Keep Information
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to operate the Service, maintain accounts, support safety, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and protect the Friendzone community.
If you delete your account, we will delete or anonymize your personal information within a reasonable period, except where we need to retain information for legal, safety, security, fraud prevention, accounting, tax, dispute resolution, operational, or legitimate business purposes.
To protect the safety and integrity of the community, we may retain certain account, moderation, safety, transaction, or event-related information after account deletion where permitted by law.
We cannot guarantee that all information will be deleted within a specific timeframe due to technical, backup, legal, or operational constraints.
10. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect your information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no system, app, website, network, or method of transmission is completely secure. We cannot guarantee that your information, messages, communications, or content will always remain secure.
If you believe your account or information may no longer be secure, please contact us immediately at hello@friendzone.co.
11. International Transfers
Friendzone is based in Canada, but we may use service providers or infrastructure located in other countries, including the United States.
Your information may be transferred to, stored in, or processed in countries outside your province, state, or country of residence. These countries may have privacy laws that differ from those in your jurisdiction.
Where required by applicable law, we use appropriate safeguards to protect personal information transferred internationally.
12. Your Choices and Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Delete your personal information.
Withdraw consent where processing is based on consent.
Object to or restrict certain processing.
Request a copy of your personal information.
Opt out of certain marketing communications.
Lodge a complaint with a privacy or data protection authority.
You can update certain account information directly in the Service. You can also manage device permissions, such as location, contacts, photos, camera, and notifications, through your device settings.
To exercise privacy rights or submit a request, contact us at hello@friendzone.co.
For security, we may need to verify your identity before responding. We may decline or limit requests where permitted by law, including where a request would affect another person’s privacy, interfere with safety or legal obligations, reveal confidential business information, or prevent us from providing the Service.
We are committed to complying with applicable privacy laws and regulations in the regions where we operate. Below is an overview of the key privacy regulations we adhere to:
12a. United States: California Consumer Privacy Act (CCPA)
For users located in California, USA, we comply with the California Consumer Privacy Act (CCPA). This law provides California residents with specific rights regarding their personal information.
Your Rights under CCPA:
Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell (if applicable).
Right to Delete: You can request that we delete any personal information we have collected about you, subject to certain exceptions.
Right to Opt-Out of Sale: If we sell personal information, you have the right to opt-out of the sale of your personal information.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
12b. Canada: Personal Information Protection and Electronic Documents Act (PIPEDA)
For users located in Canada, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). This law governs how we collect, use, and disclose personal information in the course of our commercial activities.
Your Rights under PIPEDA:
Right to Access: You can request access to the personal information we hold about you.
Right to Correction: You can request that we correct any inaccuracies in your personal information.
Right to Withdraw Consent: You can withdraw your consent to the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions.
12c. International Compliance: General Data Protection Regulation (GDPR)
While our primary operations are in Canada and the USA, we recognize that some users may access our services from the European Union. For these users, we comply with the General Data Protection Regulation (GDPR).
Your Rights under GDPR:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccuracies in your personal data.
Right to Erasure (Right to Be Forgotten): You can request that we delete your personal data under certain circumstances.
Right to Restrict Processing: You can request that we limit the processing of your personal data under certain conditions.
Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and have it transferred to another data controller where technically feasible.
Right to Object: You can object to the processing of your personal data under certain conditions, such as for direct marketing purposes.
Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw your consent at any time.
Additional Notes:
Region-Specific Compliance: We are committed to following all relevant local laws and regulations that may apply to users in specific regions beyond those mentioned above. If you are located in a jurisdiction not explicitly covered here, please reach out to us to learn more about how we comply with your local privacy laws.
Jurisdiction-Specific Requests: For users in different regions, if you believe your rights under local laws are not adequately addressed, please contact us so we can address your concerns appropriately.
13. Children's Privacy
The Service is only intended for people who are 18 years of age or older.
We do not knowingly collect, maintain, or use personal information from anyone under 18. If we become aware that we have collected information from a person under 18, we will take steps to delete it.
If you believe we may have information from or about someone under 18, please contact us at hello@friendzone.co.
14. No Rights of Third Parties
This Privacy Policy does not create rights enforceable by third parties and does not require disclosure of information relating to any other user of the Service.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Your continued use of the Service after an updated Privacy Policy becomes effective means you acknowledge the updated Privacy Policy.
16. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Friendzone Match Inc.
230 King St E
Toronto, ON, M5A 1K5, Canada
hello@friendzone.co
We are committed to addressing any privacy-related concerns you may have and will work to resolve them in a timely and satisfactory manner.
Privacy Policy
Effective July 14, 2024
Welcome
Friendzone is built around real-world connection, and privacy is an important part of making that possible. We understand that applying to or participating in a private membership community requires trust, discretion, and transparency around how your information is handled.
Whether you are applying for membership, attending events, matching with other members, or simply exploring the Service, we are committed to protecting your information and giving you meaningful control over your privacy and experience within Friendzone.
This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have regarding your information.
1. Introduction
The company responsible for your data is:
Friendzone Match Inc.
230 King St E
Toronto, ON M5A 1K5
Canada
Friendzone Match Inc. (“Friendzone,” the “Company,” “we,” “us,” or “our”) operates the Friendzone mobile application, website, memberships, events, communications, and related services (collectively, the “Service”).
This Privacy Policy explains what information we collect, how we use it, how we share it, how long we keep it, and the choices and rights you may have regarding your information.
By accessing or using the Service, submitting an application, creating an account, purchasing a membership, RSVPing to or attending an event, or otherwise interacting with Friendzone, you acknowledge that you have read and understood this Privacy Policy.
We may update this Privacy Policy from time to time. When we do, we will update the Effective Date above. Your continued use of the Service after changes become effective constitutes your acknowledgment of the updated Privacy Policy.
2. Information We Collect
It goes without saying, we can’t help facilitate meaningful connection, events, and experiences without you providing some information about yourself, like basic profile details, preferences, and the types of people you’d like to meet. Using the Service also generates information related to activity, memberships, events, communications, and device usage. Additionally, we may receive information from third parties, such as social platforms, payment providers, event vendors, analytics providers, or other users.
2a. Information You Provide
Data
Details
Account Data
Information used to create and manage your account and membership, such as your name, phone number, email address, date of birth, city, referral information, and account credentials.
Profile Data
Additional details to improve your matchmaking experience such as gender, interests, preferences, and location. This may include sensitive data such as details about sexual orientation, sexual life, health, racial or ethnic origins, religious beliefs, or political affiliations if provided.
Social Verification Data
Information connected to social verification or community trust features, such as Instagram or LinkedIn details you choose to provide or connect.
Event Data
Information related to RSVPs, tickets, attendance, guest participation, event preferences, feedback, check-ins, and participation in Friendzone events or experiences.
Messages & Communications
Content of messages, chats, support inquiries, reports, feedback, survey responses, or other communications sent through or to the Service.
Purchase Data
Information related to memberships, subscriptions, tickets, or purchases, including transaction date, purchase type, pricing, currency, and payment status. Payment processing may be handled by third-party providers.
Marketing, Survey & Research Data
Information you provide when participating in surveys, focus groups, promotions, contests, feedback requests, beta testing, or market research initiatives.
Customer Support & Safety Data
Information collected when you contact us, submit reports, appeal moderation decisions, participate in investigations, or otherwise communicate with our support or safety teams.
Third-Party & Referral Data
Information received from third parties or other users, such as referrals, invitations, guest information, reports, social verification details, or publicly available information where permitted by law.
2b. Information Collected Automatically
Data
Details
Usage Data
Information about how you use the Service, including login activity, matches, interactions, event participation, features used, actions taken, pages viewed, communications metadata, referrals, and engagement with content or notifications.
Technical Data
Information about the devices and systems you use to access the Service, including IP address, device identifiers, operating system, browser type, app version, crash reports, diagnostics, network information, advertising identifiers, and device settings.
2c. Information Collected With Your Permission
Data
Details
Geolocation Data
If you grant us permission, we can collect your geolocation (latitude and longitude) from your device. This is necessary to support matching, events, recommendations, location-based features, safety features, and other functionality. You can disable location access through your device settings, though some features may not function properly.
Contacts Data
If you grant permission, we may access your contacts to help identify mutual connections, referrals, invitations, or social proximity within the Friendzone community.
Photos, Camera & Media Data
If you grant permission, we may access your photos, camera, or media files so you can upload profile photos, submit content, verify identity, or use related Service features.
Identity Verification Data
You may voluntarily provide a government-issued ID or similar verification information to help us confirm identity, age, authenticity, safety, or account integrity.
3. How We Use Information
We use information to operate, improve, protect, and personalize the Service, including to:
Review applications and manage the waitlist.
Verify identity, eligibility, age, and application information.
Create, maintain, and manage accounts and memberships.
Provide matching, recommendations, profile features, and communication features.
Organize, manage, facilitate, and improve events and experiences.
Process purchases, subscriptions, tickets, and related transactions.
Send application updates, membership updates, event alerts, confirmations, reminders, notifications, and support messages.
Respond to questions, requests, reports, complaints, and support inquiries.
Monitor, investigate, prevent, and address unsafe, inappropriate, fraudulent, deceptive, abusive, or unlawful activity.
Enforce our Terms of Use, Community Guidelines, and other policies.
Improve existing features and develop new ones.
Conduct analytics, research, testing, troubleshooting, and performance monitoring.
Maintain security, prevent misuse, and protect the rights, safety, and trust of Friendzone, our members, and others.
Comply with legal obligations and respond to lawful requests.
4. How We Share Information
We do not sell your personal information.
We may share information in the following circumstances:
With Other Members
Certain profile information, photos, answers, preferences, event-related information, or communications may be visible to other members depending on your settings, membership status, event participation, and use of the Service.
With Service Providers
We may share information with vendors and service providers who help us operate the Service, including hosting, analytics, security, payment processing, app infrastructure, customer support, email, SMS, push notifications, identity verification, event operations, and other business functions.
With Payment and Platform Providers
Purchases made through third-party platforms, such as Apple, are subject to those providers’ terms and privacy practices.
With Event Partners and Vendors
Where needed to operate or manage an event, we may share limited information with venues, hosts, vendors, contractors, or service providers involved in the event.
For Safety, Legal, and Compliance Reasons
We may disclose information if we believe it is necessary to comply with law, legal process, government requests, enforce our Terms, investigate misconduct, prevent fraud or safety risks, protect rights or property, or protect the safety of Friendzone, our users, or others.
In Business Transfers
If Friendzone is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, your information may be transferred as part of that transaction.
With Your Consent or Direction
We may share information when you ask us to, consent to it, or direct us to do so.
Aggregated or De-Identified Information
We may use and share aggregated, anonymized, or de-identified information that cannot reasonably identify you for analytics, research, business, marketing, investor, or operational purposes.
5. Information Other Users May See
Friendzone is a membership community, so certain information may be visible to other members or attendees.
Depending on your use of the Service, other members may be able to see information such as:
Your first name.
Your age or age range.
Your photos.
Your city or general location.
Your profile details.
Your answers or compatibility information.
Your event participation where applicable.
Messages or content you send to them.
Waitlisted or non-accepted applicants should not be able to view member profiles unless they are granted access to features where such visibility is expressly enabled.
You should use care when sharing personal information, contact information, social media details, photos, messages, or other content with other users.
6. Communications and Notifications
By using the Service, submitting an application, creating an account, purchasing a membership, RSVPing to an event, or providing your contact information, you agree that we may contact you by email, SMS, text message, push notification, in-app message, or other electronic means.
These communications may include:
Application updates.
Waitlist or acceptance updates.
Membership updates.
Event invitations, reminders, changes, or confirmations.
Account and security messages.
Match or message notifications.
Product updates.
Promotional messages, where permitted by law.
You can manage certain communications through your device settings, app settings, unsubscribe links, or by contacting us. Some service-related messages are necessary and cannot be fully disabled while you use the Service.
7. Cookies and Similar Technologies
We may use cookies, pixels, SDKs, local storage, device identifiers, and similar technologies to:
Authenticate users.
Remember preferences.
Improve performance.
Understand usage.
Measure marketing effectiveness.
Detect fraud or misuse.
Improve the Service.
Some browsers or devices offer “Do Not Track” settings. Because there is no uniform industry standard for responding to these signals, we may not respond to them.
8. Third-Party Services
The Service may include links to or integrations with third-party services, including social platforms, payment processors, app stores, analytics providers, communication tools, websites, venues, or event vendors.
Those third parties may collect information directly from you and process it according to their own privacy policies. We are not responsible for the privacy practices, content, security, or actions of third-party services.
9. How Long We Keep Information
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to operate the Service, maintain accounts, support safety, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and protect the Friendzone community.
If you delete your account, we will delete or anonymize your personal information within a reasonable period, except where we need to retain information for legal, safety, security, fraud prevention, accounting, tax, dispute resolution, operational, or legitimate business purposes.
To protect the safety and integrity of the community, we may retain certain account, moderation, safety, transaction, or event-related information after account deletion where permitted by law.
We cannot guarantee that all information will be deleted within a specific timeframe due to technical, backup, legal, or operational constraints.
10. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect your information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no system, app, website, network, or method of transmission is completely secure. We cannot guarantee that your information, messages, communications, or content will always remain secure.
If you believe your account or information may no longer be secure, please contact us immediately at hello@friendzone.co.
11. International Transfers
Friendzone is based in Canada, but we may use service providers or infrastructure located in other countries, including the United States.
Your information may be transferred to, stored in, or processed in countries outside your province, state, or country of residence. These countries may have privacy laws that differ from those in your jurisdiction.
Where required by applicable law, we use appropriate safeguards to protect personal information transferred internationally.
12. Your Choices and Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Delete your personal information.
Withdraw consent where processing is based on consent.
Object to or restrict certain processing.
Request a copy of your personal information.
Opt out of certain marketing communications.
Lodge a complaint with a privacy or data protection authority.
You can update certain account information directly in the Service. You can also manage device permissions, such as location, contacts, photos, camera, and notifications, through your device settings.
To exercise privacy rights or submit a request, contact us at hello@friendzone.co.
For security, we may need to verify your identity before responding. We may decline or limit requests where permitted by law, including where a request would affect another person’s privacy, interfere with safety or legal obligations, reveal confidential business information, or prevent us from providing the Service.
We are committed to complying with applicable privacy laws and regulations in the regions where we operate. Below is an overview of the key privacy regulations we adhere to:
12a. United States: California Consumer Privacy Act (CCPA)
For users located in California, USA, we comply with the California Consumer Privacy Act (CCPA). This law provides California residents with specific rights regarding their personal information.
Your Rights under CCPA:
Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell (if applicable).
Right to Delete: You can request that we delete any personal information we have collected about you, subject to certain exceptions.
Right to Opt-Out of Sale: If we sell personal information, you have the right to opt-out of the sale of your personal information.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
12b. Canada: Personal Information Protection and Electronic Documents Act (PIPEDA)
For users located in Canada, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). This law governs how we collect, use, and disclose personal information in the course of our commercial activities.
Your Rights under PIPEDA:
Right to Access: You can request access to the personal information we hold about you.
Right to Correction: You can request that we correct any inaccuracies in your personal information.
Right to Withdraw Consent: You can withdraw your consent to the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions.
12c. International Compliance: General Data Protection Regulation (GDPR)
While our primary operations are in Canada and the USA, we recognize that some users may access our services from the European Union. For these users, we comply with the General Data Protection Regulation (GDPR).
Your Rights under GDPR:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccuracies in your personal data.
Right to Erasure (Right to Be Forgotten): You can request that we delete your personal data under certain circumstances.
Right to Restrict Processing: You can request that we limit the processing of your personal data under certain conditions.
Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and have it transferred to another data controller where technically feasible.
Right to Object: You can object to the processing of your personal data under certain conditions, such as for direct marketing purposes.
Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw your consent at any time.
Additional Notes:
Region-Specific Compliance: We are committed to following all relevant local laws and regulations that may apply to users in specific regions beyond those mentioned above. If you are located in a jurisdiction not explicitly covered here, please reach out to us to learn more about how we comply with your local privacy laws.
Jurisdiction-Specific Requests: For users in different regions, if you believe your rights under local laws are not adequately addressed, please contact us so we can address your concerns appropriately.
13. Children's Privacy
The Service is only intended for people who are 18 years of age or older.
We do not knowingly collect, maintain, or use personal information from anyone under 18. If we become aware that we have collected information from a person under 18, we will take steps to delete it.
If you believe we may have information from or about someone under 18, please contact us at hello@friendzone.co.
14. No Rights of Third Parties
This Privacy Policy does not create rights enforceable by third parties and does not require disclosure of information relating to any other user of the Service.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Your continued use of the Service after an updated Privacy Policy becomes effective means you acknowledge the updated Privacy Policy.
16. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Friendzone Match Inc.
230 King St E
Toronto, ON, M5A 1K5, Canada
hello@friendzone.co
We are committed to addressing any privacy-related concerns you may have and will work to resolve them in a timely and satisfactory manner.